Basic Training on SAP Support Access - ASUG and SAP Support Virtual Boot Camp Series (Part 1 of 5)

Paul Kurchina
Paul Kurchina in Community Advocates, Technical Support, SAP Support December 11, 2017

In Module One, we are focusing on the SAP ONE Support Launchpad. The SAP ONE Support Launchpad provides access to support resources in a single, intuitive interface. By using customizable role profiles, the launchpad displays only relevant applications and insights to ensure an efficient and user-friendly experience.

ASUG and SAP Support Boot Camp Series

SAP Support is a topic that is top of mind for ASUG members. At ASUG, we continue to focus on helping our SAP customers drive more value from their SAP Support investments today and in the future.

As part of this ongoing commitment, we are thrilled to bring you the ASUG and SAP Support Boot Camp series. This series is focused on providing you with insight into the various areas of SAP Support that you can and should be taking advantage of.

Each module focuses on a specific topic and has multiple episodes that give you guidance, direction, and resources to help you be successful with that area of SAP Support.

In the five modules, we will be focusing on the following topics:

  • Basic Training on SAP Support Access
  • Innovating for the Future with SAP Support
  • Advancing Your Upgrades through SAP Support
  • Building Your Knowledge on SAP Enterprise Support
  • Customer Stories: Learning from the Trenches

Module 1: SAP ONE Support Launchpad

In this module, there are five episodes. Through these episodes, we will show you how to create a personalized view of the launchpad, give you tips to create the perfect incident, explain how to set up and maintain users within the launchpad, provide the necessary steps to set up single sign-on, and show you one of the next-generation support tools, Expert Chat.

Episode 1:  SAP ONE Support Launchpad – Learn How to Set Up a Personalized View
The SAP ONE Support Launchpad provides an intuitive and easy to use interface for all of your SAP Support needs. In this session, learn how to set up a personalized view of the Launchpad so you can easily manage your important tasks.

Episode 2:  SAP ONE Support Launchpad – Manage your User Administration Process
The SAP ONE Support Launchpad provides an intuitive and easy to use interface for all of your SAP Support needs. In this session, learn how to maintain your personal user data, learn who your companies’ super-administrators are, and edit and view authorizations.

Episode 3:  SAP ONE Support Launchpad – Tips for Creating Incidents
The SAP ONE Support Launchpad provides an intuitive and easy to use interface for all of your SAP Support needs. In this session, learn about the necessary steps to create an incident, and get best practice guidance on what needs to be included in the ‘perfect’ incident.

Episode 4:  SAP ONE Support Launchpad – Setting Up Single-Sign On
The SAP ONE Support Launchpad provides an intuitive and easy to use interface for all of your SAP Support needs. In this session, learn how to set up single sign on by applying for a browser certificate. This will simplify the way you log in, and can be used if you have multiple S-user IDs.

Episode 5:  SAP ONE Support Launchpad – Chat with an Expert
The SAP ONE Support Launchpad provides an intuitive and easy to use interface for all of your SAP Support needs. In this session, learn how SAP Support is offering new, effective, and efficient ways for you to interact with SAP Support, such as Expert Chat, a real-time product support engagement model that allows you to chat with an SAP support expert live.

You can also binge watch all five episodes in Module One.

We hope you will enjoy watching these five episodes of Module One, the first of five such modules in the ASUG and SAP Support Bootcamp Series.

If you have questions at any time while watching a webcast recording, feel free to use the Q&A feature .  All questions will be routed to the subject experts, and you will receive an email response.  We will also collate all questions received from the series and provide an FAQ paper that you can access through the ASUG Service and Support community site on ASUG.com.

If you have ideas for future episodes on SAP Support, let us know via the Q&A feature, as well. As always, we welcome your input and feedback.  

Remember to update your ASUG profile to stay informed of future ASUG and Services & Support Community programming.

We would not have been able to pull this boot camp together without the help and assistance from SAP’s Maintenance and Support organization.  A big thank you to them for their partnership with ASUG on this important series for our members. 

So sit back, watch and listen in, ask questions, and enjoy.