ASUG Blog

Will AIOps Eventually Take Over My Job?
Wayne Caccamo
Wayne Caccamo in Best Practices August 31, 2019

Will AIOps Eventually Take Over My Job?

In my first post in this educational series on AIOps, I defined AIOps as a category of cloud-based software systems that leverages artificial intelligence (AI) and machine learning to automate and transform IT operations. I also defined the key benefits. In my most recent post, I gave you four key business drivers for investing in AIOps initiatives.

Before we go any further, I think this would be a good time to address the potential elephant in the room for end users of AIOps. Members of the BASIS team and Level 2 support community may well be..

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Johnsonville’s Journey: Assessing Our Digital Access and Running SAP’s Estimator Tool
Ron Gilson
Ron Gilson in Indirect Access, Licensing August 31, 2019

Johnsonville’s Journey: Assessing Our Digital Access and Running SAP’s Estimator Tool

In my role as CIO of Johnsonville, I am analyzing indirect access, the impact of digital access licensing, and the pros and cons of adopting the new licensing model. I have committed to documenting that process and sharing insights with you in a series of blog posts. In the first post, I provided some background and laid out Johnsonville’s high-level approach to the process. In this post, I will cover the initial steps we took to get an understanding of our indirect access exposure and an estimate of documents required to address that exposure..

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Addressing Your Enterprise Information Management (EIM) Issues Before You Innovate
Adam Page
Adam Page in ASUG Experience August 27, 2019

Addressing Your Enterprise Information Management (EIM) Issues Before You Innovate

ASUG conducts research year-round to help our members better understand what their peers are thinking, planning, and doing in various industries and functions. In one of our recent studies on enterprise information management (EIM), ASUG looked at two key areas that require an EIM strategy: data and documents.

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Top Reasons ASUG Members Should Attend SAP TechEd 2019
Tammy Powlas
Tammy Powlas in SAP TechEd August 25, 2019

Top Reasons ASUG Members Should Attend SAP TechEd 2019

Once again, ASUG is joining with SAP to provide technology-based education for SAP TechEd Las Vegas 2019. For the fifteenth year in a row, ASUG will provide its customer volunteer-driven content, which includes real-world insights from other SAP customers and partners just like you.

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4 Compelling Business Drivers for AIOps
Wayne Caccamo
Wayne Caccamo in Best Practices August 18, 2019

4 Compelling Business Drivers for AIOps

AIOps is a category of cloud-based software systems that leverage artificial intelligence (AI) and machine learning to automate and transform IT operations. In my first post in this series on AIOps, I discussed the specific benefits of integrating this technology into your SAP operations and BASIS administration processes to shrink the time and effort required to detect, understand, and resolve incidents. I suggested that with AIOps, you will not only crush your incident mean time to resolution (MTTR) metrics, but eliminate frustrating routine..

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ASUG’s HR Research Identifies 3 Workplace Trends
Adam Page
Adam Page in hr, ASUG Experience August 13, 2019

ASUG’s HR Research Identifies 3 Workplace Trends

ASUG’s research team generates insights year-round to help ASUG members compare their perspectives and strategies with their peers. ASUG has spent time examining topics related to human resources and payroll functions since 2018. Out of that research, several themes have emerged from what our participants had to say—including some predictions around how the workplace will change.

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ASUG’s HR Research Identifies Interest in Analytics
Adam Page
Adam Page in Human Resources, ASUG Experience August 12, 2019

ASUG’s HR Research Identifies Interest in Analytics

In our 2018 research on human resources highlighted in this blog post on three workplace trends, ASUG examined both strategic and specific topics related to the HR function. Technology was an obvious place to dig deeper. One technology-related topic that rose to the surface among this audience was an interest in predictive analytics and forecasting.

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Defining AIOps: How It Can Benefit Your SAP Operations and BASIS Administration Processes
Wayne Caccamo
Wayne Caccamo in Best Practices August 09, 2019

Defining AIOps: How It Can Benefit Your SAP Operations and BASIS Administration Processes

In the age of digital transformation, we find more IT departments leaning toward using artificial intelligence for IT operations (AIOps) to help manage the increasing demands on IT teams.

This blog post—which is the first in a series—starts by expanding on the benefits of AIOps and addressing three key pain points that IT operations and BASIS administration teams experience every day. In all three of these scenarios, adopting AIOps can lead to a dramatic reduction in incident mean time to resolution (MTTR).

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The Digital Paradox of Change in the Oil and Gas Industry
Paul Kurchina
Paul Kurchina in August 04, 2019

The Digital Paradox of Change in the Oil and Gas Industry

Most industries measure digital transformation by accelerated, highly visible outcomes—from new business models and efficient processes to experiences that wow customers and employees alike. But not the oil and gas industry. In fact, it may be following a completely different playbook.

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Johnsonville's Journey: Assessing SAP Digital Access
Ron Gilson
Ron Gilson in Licensing August 04, 2019

Johnsonville's Journey: Assessing SAP Digital Access

Over the past two and a half years I have had the privilege of serving on the ASUG Board of Directors. As a member of the ASUG team, I’ve had the opportunity to work with SAP and other global user groups addressing the SAP indirect access issue. The SAP digital access license model and the recently announced Digital Access Adoption Program were the result of collaborative efforts between SAP and ASUG. 

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