In my first post in this educational series on AIOps, I defined AIOps as a category of cloud-based software systems that leverages artificial intelligence (AI) and machine learning to automate and transform IT operations. I also defined the key benefits. In my most recent post, I gave you four key business drivers for investing in AIOps initiatives.
Before we go any further, I think this would be a good time to address the potential elephant in the room for end users of AIOps. Members of the BASIS team and Level 2 support community may well be..