Sir Winston S. Churchill once shared the wisdom, “To improve is to change; to be perfect is to have changed often.” This statement, although more than 65 years old, remains true as we all deal with a barrage of digital disruption. The rise of hyperconnectivity and technologies such as artificial intelligence, machine learning, cloud computing, and advanced analytics are empowering businesses of all sizes — from the one-man startup to the international conglomerate — to optimize processes continuously and make enormous changes.
Ill-considered technology investments are similar to a Trojan horse. New technology is integrated with the IT infrastructure with fanfare and welcomed adoption. Then, over time, that shiny beacon of business improvement and future success becomes a threat — or worse, an obstacle — to achieving the ultimate vision.