That personal touch in customer service – friendly, never exasperated, quick and readily available – is no longer a dream. Meet your Center of Excellent robot.
I had the good fortune to join some of the country’s most talented analysts, consultants, and knowledgeexperts in Half Moon Bay, California the week of April 17. Much of what we saw and heard was under NDA (non-disclosure). Here’s what I can talk about.You can see the tweets in my Storify, “The Perfect Blend, SAP SuccessFactors, HR, IT and Finance.”