ASUG Blog

Customers Stories: Learnings from the Trenches – ASUG and SAP Support Boot Camp Series (Part 5 of 5)
Paul Kurchina
Paul Kurchina in Technical Support, SAP Support December 15, 2017

Customers Stories: Learnings from the Trenches – ASUG and SAP Support Boot Camp Series (Part 5 of 5)

In Module Five, we are focusing on "Customer Stories: Learning from the Trenches." The customer experience is extremely relevant. As part of our community, we believe hearing from customers speaks volumes, and as such we have dedicated a module to just that.

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Building Your Knowledge on SAP Enterprise Support – ASUG and SAP Support Virtual Boot Camp Series (Part 4 of 5)
Paul Kurchina
Paul Kurchina in Community Advocates, Technical Support, SAP Support December 14, 2017

Building Your Knowledge on SAP Enterprise Support – ASUG and SAP Support Virtual Boot Camp Series (Part 4 of 5)

In Module Four, we are focusing on "Building Your Knowledge on SAP Enterprise Support." SAP Enterprise Support offers you valuable education, services, tools, and services to help you with your SAP landscape. As an SAP Enterprise Support customer, you have access to the SAP Enterprise Support Academy and the SAP Enterprise Support Value Maps, both included in your maintenance.

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Advancing Your Upgrades through SAP Support – ASUG and SAP Support Virtual Boot Camp Series (Part 3 of 5)
Paul Kurchina
Paul Kurchina in Community Advocates, Technical Support, SAP Support December 13, 2017

Advancing Your Upgrades through SAP Support – ASUG and SAP Support Virtual Boot Camp Series (Part 3 of 5)

In Module Three, we are focusing on "Advancing Your Upgrades through SAP Support." Did you know that there are services and tools that can help you build, plan, prepare, and implement your SAP upgrades through SAP Support? No matter what project stage you are in, there is something available to assist you in next steps, and we want you to be in the know. 

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Basic Training on SAP Support Access - ASUG and SAP Support Virtual Boot Camp Series (Part 1 of 5)
Paul Kurchina
Paul Kurchina in Community Advocates, Technical Support, SAP Support December 11, 2017

Basic Training on SAP Support Access - ASUG and SAP Support Virtual Boot Camp Series (Part 1 of 5)

In Module One, we are focusing on the SAP ONE Support Launchpad. The SAP ONE Support Launchpad provides access to support resources in a single, intuitive interface. By using customizable role profiles, the launchpad displays only relevant applications and insights to ensure an efficient and user-friendly experience.

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Time to Upgrade to Remote Support Platform 3.2 for SAP Business One
Richard Duffy
Richard Duffy in SAP Business One, Technical Support, Announcement October 16, 2017

Time to Upgrade to Remote Support Platform 3.2 for SAP Business One

In my role as subject matter expert and Community Evangelist for ASUG, I will be blogging regularly on topics related to SAP Business One. A regular feature of these blogs will be timely updates on announcements that impact your SAP Business One deployment. One such recent announcement affects customers using the the Remote Support Platform.

What Is the Remote Support Platform (RSP) for SAP Business One?

The Remote Support Platform for SAP Business One is a set of tools and technologies designed to:

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