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Critical Success Factors for CRM Deployments - Part 2 | Approach the Project from Both Directions
Richard Duffy
Richard Duffy in Best Practices, Opinion, CRM May 08, 2018

Critical Success Factors for CRM Deployments - Part 2 | Approach the Project from Both Directions

Part 2 of our conversation about success factors with customer relationship management (CRM) implementations (Part 1: Don't Boil the Ocean & Why You Need a Project Chartercontinues on the theme of a unified team approach. 

CRM projects are often initiated by C-level executives inside the organization. However, the most successful projects employ not just a top-down approach, but also engage stakeholders across all levels of the business. 

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Now That SAP Business One 9.3 Is Available, When Is the Right Time to Upgrade?
Richard Duffy
Richard Duffy in Opinion, Upgrades, SAP Business One 9.3 April 24, 2018

Now That SAP Business One 9.3 Is Available, When Is the Right Time to Upgrade?

Now that SAP Business One version 9.3 has been released under the general availability rules, the natural next question for customers becomes, "When I should upgrade?" As is usually the case, this complicated question has many potential answers and customers will want to work with their Partner to determine the best approach for your business. But setting aside unique needs of each customer, let's dive into this question at a high level. 

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One Size Fits All? Not When It Comes to Integration Solutions
Richard Duffy
Richard Duffy in Developers, Integration, Opinion April 02, 2018

One Size Fits All? Not When It Comes to Integration Solutions

February was our Integration month for our ONE.Source community as we looked at multiple approaches to meeting your SAP Business One integration needs. Our Subject Matter Expert, Richard Duffy, shares his opinions on integration options, as well as recent insights he has gained. 

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SAP Delivers Cloud Choice for SAP Business One Customers
Richard Duffy
Richard Duffy in Cloud, Biz.ONE Conference, Opinion December 20, 2017

SAP Delivers Cloud Choice for SAP Business One Customers

As we discussed at the Biz.ONE Conference in October, the evolution of SAP Business One to the cloud has been an ongoing journey. As with many ERP solutions, there have been a number of stops along the way and the occasional change of product strategy and direction driven by the broader SAP platform strategy.

With a new year just around the corner and Biz.ONE receding in the rearview mirror (don't worry, it will be back in 2018), it's a good time to take stock of the choices that are available for you when considering SAP Business One in the..

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The SAP HANA Conversation Continues for SAP Business One Customers (Plus New E-Learnings Available)
Richard Duffy
Richard Duffy in SAP HANA, Biz.ONE Conference, Opinion November 08, 2017

The SAP HANA Conversation Continues for SAP Business One Customers (Plus New E-Learnings Available)

One of my first projects upon joining ASUG earlier this year was a two-part blog series on SAP HANA versus SQL Server: Understanding the differences and making the right choice. It was the inspiration for our webcast in October and our most popular post to date. Here are the links (Part 1; Part 2) if you want to catch up.

If you have followed my thoughts  over the past few years, you will know that I have a friendly but complicated relationship with SAP HANA.

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