ASUG Blog

Touring the AIOps Solutions Landscape
Wayne Caccamo
Wayne Caccamo in Best Practices September 22, 2019

Touring the AIOps Solutions Landscape

The market for AIOps tools is exploding. According to Forrester Research, only 12% of organizations rely exclusively on modern tools to support IT operations. Yet 68% of companies are planning to invest in AIOps-enabled monitoring solutions over the next year. So, if you plan to keep pace with your industry peers by using modern tools, but haven’t begun educating yourself on the power of AIOps and relevant solution options, you’re already behind.

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Undercover CIO: Adopting Sustainable Solutions
Undercover CIO in Best Practices September 06, 2019

Undercover CIO: Adopting Sustainable Solutions

The role of IS/IT is not about successfully delivering system projects, it’s about ensuring the adoption of sustainable solutions. Let that sit with you for a minute while I first explain what I mean by sustainable solutions, and then I’ll dive into how and why it’s important.

A sustainable solution includes a tangible piece of software, but this is only part of it. It’s the know-how of each business unit’s processes and the industry’s leading practices, as well as an understanding of the technology that can improve all of it. It’s also having..

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Will AIOps Eventually Take Over My Job?
Wayne Caccamo
Wayne Caccamo in Best Practices August 31, 2019

Will AIOps Eventually Take Over My Job?

In my first post in this educational series on AIOps, I defined AIOps as a category of cloud-based software systems that leverages artificial intelligence (AI) and machine learning to automate and transform IT operations. I also defined the key benefits. In my most recent post, I gave you four key business drivers for investing in AIOps initiatives.

Before we go any further, I think this would be a good time to address the potential elephant in the room for end users of AIOps. Members of the BASIS team and Level 2 support community may well be..

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4 Compelling Business Drivers for AIOps
Wayne Caccamo
Wayne Caccamo in Best Practices August 18, 2019

4 Compelling Business Drivers for AIOps

AIOps is a category of cloud-based software systems that leverage artificial intelligence (AI) and machine learning to automate and transform IT operations. In my first post in this series on AIOps, I discussed the specific benefits of integrating this technology into your SAP operations and BASIS administration processes to shrink the time and effort required to detect, understand, and resolve incidents. I suggested that with AIOps, you will not only crush your incident mean time to resolution (MTTR) metrics, but eliminate frustrating routine..

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Defining AIOps: How It Can Benefit Your SAP Operations and BASIS Administration Processes
Wayne Caccamo
Wayne Caccamo in Best Practices August 09, 2019

Defining AIOps: How It Can Benefit Your SAP Operations and BASIS Administration Processes

In the age of digital transformation, we find more IT departments leaning toward using artificial intelligence for IT operations (AIOps) to help manage the increasing demands on IT teams.

This blog post—which is the first in a series—starts by expanding on the benefits of AIOps and addressing three key pain points that IT operations and BASIS administration teams experience every day. In all three of these scenarios, adopting AIOps can lead to a dramatic reduction in incident mean time to resolution (MTTR).

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The Transformation Conundrum: Are You Innovating, Inventing, or Improving?
Paul Kurchina
Paul Kurchina in Best Practices, Strategy May 05, 2018

The Transformation Conundrum: Are You Innovating, Inventing, or Improving?

So much has changed in our digital landscape in recent years. What started as a quest to capture data and get a view of how the business is performing has become a platform for continuous learning. People and machines now can work together to continuously uncover new–and hopefully better–ways to get things done.

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Why You Should View Your Digital Strategy as an Infinite Loop of Evolution

Digital transformation. It’s an interesting term that pops up in nearly every business conversation, but few people truly understand what it is. The literal definition of “digital transformation” implies a permanent shift from one state to another–an attainable, concrete, and final destination–achieved through the use of technology.

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5 Common Cybersecurity Risks and 10 Areas to Fix
Paul Kurchina
Paul Kurchina in Security, Cybersecurity Week, Best Practices, Cybersecurity March 31, 2018

5 Common Cybersecurity Risks and 10 Areas to Fix

I guess mom is always right: We should never trust a stranger. Unfortunately, most of us don’t heed this advice when exchanging sensitive personal data and interacting freely across wireless and digital communication channels. From stolen intellectual property and customer data to operation shutdowns that leave people vulnerable, news headlines are giving us every reason to reconsider our false sense of security in the digital technology we use.

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Making Managing Sales Tax Less Taxing in 2018 with Tax Automation Solutions

As you run closer and closer to the end of the year, it's not uncommon to start refelecting on the year that's almost past. With that reflection, many of you are natually thinking ahead to what you can do differently in the new year to make life easier and streamline your operations.

Before we officially kick off our ONE.Source curriculum in 2018, we wanted to end this year with a focus on a few topics that can help you sooner rather later.

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The McKinsey 7S Model: Building an Integrated Small Business Planning Process and Executing Against It – Begin with the End in Mind
Richard Duffy
Richard Duffy in SAP Business One, Planning, Best Practices, Strategy November 14, 2017

The McKinsey 7S Model: Building an Integrated Small Business Planning Process and Executing Against It – Begin with the End in Mind

This is a follow-up to our recent webcast: Aligning Your Strategy and Systems to Drive Results. While this presentation was geared towards our ONE.Source Community for SAP Business One, the content was mostly product-agnostic and has general application for small and midsized businesses, regardless of the technology platform you may use.

If you missed the live session, you can access this presentation on demand.

As we covered in the webcast, the primary success factor in this process is to start with a view of the overarching business goals. In the McKinsey 7S Process we..

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